OUR TEAM
Human Resource
- 95% Overall Employee Satisfaction Rate.
- 89% of our employees would recommend Staffing Solutions Pro as a place to work.
- 61% of our Hired employees came from employee referral.
- Turnover Rate of 8% against the BPO industry average of 20-25%.
- Hiring Completion Rate of 100% with 62% met within 5 business days.
- Diverse Talent Pool:
79% – outbound, sales and CS experienced employees
76% – inbound, CS and Sales
30% – back office VA and Chat
- 100% of the employees on the phone and leaders have call center experience with an Average tenure in the industry of 4 years.
Operational Support
- Systematic Launching Process
- Calibrated Training and Nesting Process
- Daily/Weekly/Monthly Reporting
- Call Quality Assurance
- Balanced Scorecard
- Performance Improvement Process before removal
- Monthly Employee Engagement Activities
- Quarterly Rewards and Recognition Programs
HIRE A VIRTUAL ASSISTANT
Save more time for your self and let our Virtual Assistants do the job for you.
FEEL FREE TO JOIN OUR TEAM
Staffing Solutions Pro is one of the top leading companies that have the most skilled Virtual Assistants today, due to it’s welcoming vibe that helps them feel comfortable and a step by step zero to hero trainings.